Dispute resolution

1. The use of out-of-court means of dealing with complaints and vindicating the claim is of a voluntary nature. The following information is informative and does not constitute a Seller's obligation to use out-of-court dispute resolutions. The Seller's statement of consent or refusal to participate in the out-of-court resolution of consumer disputes is submitted by the Seller in writing or other durable medium in the event that, following a complaint filed by the Consumer the dispute has not been resolved.
2. Detailed information about the Client's, who is a consumer, ability to use out-of-court complaint and vindicating claims and rules of access to these procedures may be available at the offices and on the websites of county (municipal) consumer advocates, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection, in particular also at the following Internet address of the Office of Competition and Consumer Protection:

a. http://www.soi.sk
b. http://www.antimon.gov.sk

3. The Client being a Consumer has the following exemplary possibilities for out-of-court means of dealing with claims and vindication of claims:

a. The customer is entitled to apply to a permanent amicable consumer court operating at the Trade Inspection with a request to settle the dispute arising from the concluded Sales Agreement.
b. The Client is entitled to apply to the province inspector of the Trade Inspection in accordance with art. 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws 2001, No. 4, item 25, as amended), requesting the initiation of mediation proceedings on out-of-court resolution of disputes between the Client and the Seller.
c. The Client may obtain free assistance in settling the dispute between the Client and the Seller, also using the free help of the county (municipal) consumer advocate or social organization, whose statutory tasks include consumer protection (e.g. Consumer Federation, Polish Consumer Association) .
d. The Client may file a complaint via the ODR online platform: http://ec.europa.eu/consumers/odr/. The ODR platform is also a source of information on out-of-court settlement of disputes that may arise between Entrepreneurs and Consumers.

Privacy preferences
We use cookies to enhance your visit of this website, analyze its performance and collect data about its usage. We may use third-party tools and services to do so and collected data may get transmitted to partners in the EU, USA or other countries. By clicking on 'Accept all cookies' you declare your consent with this processing. You may find detailed information or adjust your preferences below.

Privacy declaration

Show details
Our webpage stores data on your device (cookies and browser's storages) to identify your session and achieve basic platform functionality, browsing experience and security.
We may store data on your device (cookies and browser's storages) to deliver non-essential functions that improve your browsing experience, store some of your preferences without having an user account or without being logged-in, use third party scripts and/or sources, widgets etc.
Use of analytic tools enables us to better understand needs of our visitors and how they use our site. We may use first or third party tools to track or record your browsing of our website, to analyze tools or components you have interacted with or used, record conversion events and similar.
We may use cookies and third party tools to enhance products' and/or services' offer of ourselves or those of our partners, its relevancy to you, based on products or pages you have visited on this site or on other websites.